Returns
If you have an item that you would like to return or exchange, please see our returns policy below or get in touch if you have any questions.
Returns and Exchanges
The vast majority of the items we sell on our website can be returned within 14 days of receipt. We are unable to accept returns for concrete products, post mix. morticed timber posts or any items that have been made to measure (bespoke fencing or gates for example) unless faulty. To action a return please use this contact us form or call 01233 626 188. All returned goods should be undamaged and unused in the same condition as when dispatched. You are responsible for either personally returning the items to us or the cost of return back to our timber yard in Ashford. If the return is due to a customer error there will be a 10% restocking charge.
All returns need to be booked in with our team who will confirm that the goods are accepted. As soon as we have done this a full refund will be issued subject to the shipping information below.
Refund of shipping costs
We offer a bespoke shipping service, our standard terms are collection from Chart House, Dencora Way, Ashford. As our shipping is an additional service we are unable to offer a refund for this part of your purchase.